Shipping & Delivery
We take great care in hand-packing each order to ensure your purchases are delivered safely and promptly. Below, you'll find detailed information on our Local and International Shipping policies for your convenience.
Local shipping FAQs
How much is charged for deliveries within Pakistan?
For deliveries within Pakistan, we charge a flat rate of PKR 300 for all orders under PKR 30,000. For orders exceeding PKR 30,000, shipping is free of charge. Content
Do you offer free shipping for local deliveries?
Yes, we offer free shipping for local deliveries within Pakistan on orders that exceed PKR 30,000. For orders below this amount, a flat rate of PKR 300 applies.
Which areas do you ship to within Pakistan?
We ship to all major cities and towns across Pakistan. Delivery to remote areas may take slightly longer than the standard delivery time. We charge a flat rate of PKR 300 for all deliveries under PKR 30,000. For orders above PKR 30,000, shipping is free of charge.
How long will it take to get my package?
Our made-to-order articles typically take 2-3 weeks to prepare for shipping. Once your order is shipped, local deliveries within Pakistan generally take 1-3 working days to reach you. For international orders, please allow 4-10 working days for delivery, depending on your location and local customs processing times.
Can I track my local order?
Yes, once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your package on our delivery partner's website.
What should I do if my package arrives damaged or is missing items?
If you receive a damaged package or your order is incomplete, please reach out to us within 48 hours of delivery at faux.by.amna@gmai.com. We will investigate and resolve the issue promptly.
Can I change my delivery address for local shipping?
Yes, you can update your shipping address within 24 hours of placing your order by contacting our customer support team at faux.by.amna@gmai.com
International Shipping FAQs:
Which countries do you ship to?
We ship to all countries except India, as India does not accept parcels from Pakistan. Additionally, we do not ship to Israel. If you have any questions about specific countries, feel free to reach out to us!
How are international shipping costs calculated?
Shipping costs for international orders are calculated based on the weight and destination of the package. We strive to provide competitive and affordable international shipping rates, ensuring you receive your items at cheap shipping costs. You can view the estimated shipping cost at checkout before finalizing your purchase.
Do you offer free international shipping?
Yes, we offer free international shipping on orders that exceed USD 1,000. For orders below this amount, standard shipping fees will apply based on the weight and destination of your package.
What payment methods are accepted for international orders?
We accept Visa and MasterCard debit and credit cards from any country, making it easy and secure for you to complete your international purchases.
Are there any customs duties or additional fees for international orders?
For international orders, we are pleased to inform you that customers in the UK, USA, and UAE typically do not incur customs charges. However, for other countries, customs duties and fees may or may not apply, as these depend on the regulations of your local customs office. We recommend checking with your local customs authority for specific information regarding potential charges.
How can I track my international order?
Once your order is shipped, you will receive a tracking number and a link to our courier partner’s website. You can use this number to monitor your shipment until it reaches your doorstep.
Can I change my shipping address for international orders?
Shipping costs for international orders are calculated based on the weight and destination of the package. We strive to provide competitive and affordable international shipping rates, ensuring you receive your items at cheap shipping costs. Additionally, we offer free delivery on orders over USD 1,000. You can view the estimated shipping cost at checkout before finalizing your purchase.